For more questions, feel free to WhatsApp or email us at
07709 948 904
helpme@mgfixit.co.uk
General Questions
Q: Why do you operate from a home office?
A: Running our business from a home office helps us eliminate unnecessary overhead costs, allowing us to offer more affordable services without compromising on quality. This means lower service fees for you while maintaining the same level of professionalism and reliability.
Q: How far do you travel for your services?
A: We are based near Fareham and generally offer our services within a 20-mile radius. If you’re located further away, feel free to contact us, and we’ll see if we can accommodate your needs.
Q: Do you offer a senior discount?
A: Yes, we offer a senior discount on our services. Please let us know when booking, and we’ll apply the discount accordingly.
Q: Do you offer a free consultation?
A: Yes, we provide a free 30-minute consultation via WhatsApp. Feel free to reach out, and we’ll discuss your needs and how we can assist you.
If we can help you over a simple and short call, it is free, cheers!
Q: How far do you travel for your services?
A: We are based near Fareham and typically offer services within a 20-mile radius. If you’re located further away, don’t hesitate to contact us, and we’ll see how we can help.
Q: Do you offer 24/7 support?
A: Yes, we offer 24/7 support, but please note that additional charges apply for after-hours service. The portion of charge will be depend on your urgency, problem complexity, weather and your location.
Computer/Tech Troubleshooting:
Q: Do you offer repairs or support for Apple/Mac devices?
A: Currently, we are not offering specialized repairs or support for Apple/Mac devices. For Mac-specific issues, we recommend consulting an Apple-certified technician.
Q: My computer is running like a snail. Can you help?
A: Yes! We offer performance boosts and system optimizations to speed up slow computers. Whether it’s software issues, outdated hardware, or hidden malware, we can diagnose and fix the problem.
Q: My device is sometimes playing up. What could be the issue?
A: If your computer, laptop, or other devices are acting unpredictably—crashing, freezing, or not responding properly—it could be due to software conflicts, overheating, or hardware issues. We can troubleshoot and fix it.
Q: Do you offer onsite or remote support?
A: Yes! We provide both onsite and remote support. For remote assistance, we guide customers to install RustDesk and Google Chrome, allowing us to securely connect and fix issues in real time. This is a temporary connection, active only during the service session.
Q: Do you offer data recovery and transfer services?
A: Yes, we can recover lost, deleted, or corrupted files from various devices. We also provide bulk data transfer services, including moving files from iPhones, external hard drives, and other storage devices to your computer.
Q: Can you fix electric toys or small electronic devices?
A: Yes, we can troubleshoot and revive electric toys and small electronic devices. If it’s a minor repair issue, we’ll get it working again.
Q: Do you repair iPhones?
A: At the moment, we do not offer iPhone repair or replacement. However, we are always evaluating new services and may consider this in the future.
Q: Do you replace iPhone batteries?
A: We do not currently offer iPhone battery replacement services, but we are looking into adding this in the future.
Q: Can you transfer WhatsApp messages to a new phone?
A: Not at the moment, but we plan to provide this service in the future.
Home Minor Works
Q: Are we electricians?
A: While we are not full-service electricians, we are certified to carry out minor electrical work, including lamp replacements, small repairs, and troubleshooting. Our focus is on smaller tasks, helping you avoid the high costs of hiring a full electrician for minor jobs. For larger electrical work, we still recommend consulting a fully licensed electrician.
Our Certifications:
✔ City & Guilds 2392-10 – Inspection, Testing, and Initial Verification
✔ City & Guilds 2382-22 – Understanding the Requirements of Electrical Installations (BS 7671:2018, 2022)
✔ City & Guilds 2393-10 – Part P Certificate in Building Regulations for Electrical Installations in Dwellings
📞 Give us a call – we’ll assess your needs responsibly and let you know if we can help!
Q: Do you handle emergency repairs?
A: Yes, we provide around-the-clock minor repairs and services. If you have an urgent need, we are available anytime to assist with your home repairs and maintenance.
Q: Can you install / replace new electrical outlets or switches?
A: Currently we do not install new one, but we do replacement as long as the work falls within the scope of minor electrical tasks that we are legally certified to carry out. For more complex electrical installations, we recommend a licensed electrician.
Thermal Check on Electrical Sockets – Q&A
Q: Why is it important to check the temperature of electrical sockets?
A: Overheating sockets can indicate loose connections, overloading, or faulty wiring, which may lead to electrical fires or damage to appliances.
Q: How can I tell if a socket is overheating?
A: Signs include a warm or hot surface, discoloration, burn marks, or a melted appearance around the socket.
Q: What tools can be used for a thermal check?
A: A thermal imaging camera is the best tool, but an infrared thermometer can also detect unusual heat levels.
Q: At what temperature should I be concerned?
A: If a socket exceeds 40°C (104°F) under normal load, it could indicate a problem and should be checked further.
Q: What can cause a socket to overheat?
A: Common causes include:
- Loose or corroded wiring connections
- Overloading with high-wattage appliances
- Worn-out or faulty socket components
- Earth leakage issues
Q: What should I do if I find an overheating socket?
A: Unplug devices, avoid using the socket, and have it inspected by a professional.
Q: Do you offer thermal checks for homes?
A: Yes! I provide thermal imaging inspections to detect overheating in electrical sockets and other home areas. Let us know if you’d like a check-up.
Q: Do you offer a warranty on your home minor works?
A: Yes, we provide a warranty on our services. If an issue arises with our work, we will come back and address it at no extra cost within the warranty period for 3 months.
Q: Can you help with home automation or smart home installations?
A: We can assist with installing and setting up smart devices like cameras, lights, thermostats, and other small smart home gadgets. For advanced automation setups, we can recommend trusted specialists.
QQ: Can I schedule a regular maintenance visit for home repairs?
A: While we don’t offer formal maintenance contracts, we are happy to schedule regular visits for ongoing home repairs or inspections.